Shipping policy

Eligibility & Timeframe
• You may return any item for a full refund within 30 days of the delivery date.
• The return is free of charge; however, original shipping fees are non-refundable.
• Promotional campaigns (e.g., Black Friday) may impose different rules—review the applicable terms before checkout.

Items Purchased from Authorized Retailers
If you bought your nivanoo product from a third-party authorized retailer, please contact that retailer directly for returns or exchanges.

Standard Returns Procedure (non-promotional orders)
a. Email support@nivanoo.com with the subject “Return Request”.
b. Include your order number and the exact item(s) you wish to return.
c. We will reply with a prepaid return label and further instructions.

Damaged or Defective Items
• Notify us within 14 days of delivery.
• Email support@nivanoo.com with the subject “DAMAGED” and attach:
– Clear photographs of the damage
– Your order number
• We will replace or refund the item at no additional cost.

Missing Items
If any part of your order has not arrived, email support@nivanoo.com with the subject “MISSING ITEM” and provide your order number. We will investigate and respond within one business day.

Shipping Information
• Carrier: 4PX
• Processing time: 7–10 business days (estimated)
• Free shipping on orders over USD 49.90